Help Center
Find answers to common questions and get the help you need.
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Frequently Asked Questions
How do I get started with Hollie?
Sign up for a free trial, complete the onboarding wizard, and start adding your members. Our setup takes less than 5 minutes!
Can I import my existing member data?
Yes! We support CSV imports and can help migrate data from most popular membership systems.
What payment methods do you support?
We integrate with VelvPay for online payments and also support manual payment entry for cash and bank transfers.
Is there a mobile app?
Hollie is a progressive web app (PWA) that works perfectly on mobile devices and can be installed like a native app.
How do I manage family memberships?
You can create Households to group family members together. This allows for unified billing and easier management of related accounts.
Can I customize the member portal?
Absolutely! You can upload your organization logo and choose your brand colors in the Organization Profile settings.
Still Need Help?
Our support team is available 24/7 to assist you.