Documentation
Complete guide to managing your organization with Hollie.
Introduction
Welcome to Hollie! This documentation will help you get up and running with your membership management system. Hollie is designed to simplify how you manage members, payments, and events for your organization.
Account Setup
- Sign up for a new account at holliehq.top/signup
- Verify your email address via the link sent to your inbox
- Complete the onboarding wizard to set up your organization
Organization Profile
Your organization profile is what your members see. Make sure to keep it up to date.
- Logo & BrandingUpload your logo and choose brand colors to customize the member portal.
- Contact InfoAdd your address, email, and phone number for member support.
Adding Members
You can add members individually or invite them via email.
To add a single member:
Go to Members > Add Member and fill in their details. You can choose to send them an invite email immediately.
Importing Data
Migrating from another system? Use our CSV import tool.
Tip: Download our CSV template first to ensure your data is formatted correctly before uploading.
Managing Households
Group family members together into households for easier management and unified billing.
Payment Methods
Hollie integrates with VelvPay for secure online payments.
- Credit/Debit Cards
- Bank Transfers
- Mobile Money
Invoices
Automatically generate and send invoices for membership renewals and event tickets.
Membership Plans
Create flexible membership tiers (e.g., Monthly, Annual, Lifetime) with different pricing and benefits.
Creating Events
Host events, workshops, and meetups.
Go to Events > Create Event. You can set capacity limits, ticket prices, and registration deadlines.
Ticketing
Members receive digital QR code tickets via email. Use the Hollie mobile app to scan tickets at the door.